Security Operations (SecOps)
Security incident response and vulnerability response that closes the gap between SecOps tools and IT operations — so the right CI gets patched, the right owner gets paged, and nothing waits in someone’s inbox.
Why it matters
Security teams have the tools. SOAR, SIEM, EDR, vulnerability scanners — the detection side is mature. The bottleneck is what happens after detection: assigning the right asset owner, opening the right change, coordinating across IT, and proving closure to auditors.
SecOps on ServiceNow exists to close that handoff. When CMDB is healthy and CSDM is honored, security incidents and vulnerabilities arrive with context: owner, business service, change windows, prior history. Triage time collapses.
When CMDB is not healthy — and that is the more common starting point — SecOps gets implemented but never quite delivers, because every ticket still requires a human to figure out who owns the asset.
The work is therefore as much about CMDB and integration discipline as it is about SecOps modules. We treat the whole chain as the engagement.
How Amazon Consulting helps
A SecOps engagement that ignores CMDB hygiene fails. We do not.
Foundation check
Assess CMDB readiness, asset ownership coverage, and integration paths from existing security tools. Identify the dependencies SecOps will rely on.
Security & vulnerability response
Implement SIR and VR with realistic playbooks, ownership routing, and change integration so remediation actually progresses.
Integrations that matter
Connect SIEM, EDR, and scanners with the discipline that prevents alert duplication and false-positive fatigue.
Operate & prove
Stand up the metrics — MTTD, MTTR, vulnerability aging, SLA compliance — that satisfy both the SOC and audit.
Recent engagements
Recent SecOps work has focused on stabilizing existing implementations where CMDB drift had eroded accuracy, integrating second-generation EDR and scanner stacks, and rebuilding vulnerability response with realistic SLAs. Specifics under NDA.
Related services
Close the SecOps-to-IT handoff.
We can scope a focused engagement that addresses both the platform work and the CMDB readiness it depends on.