CSDM Done Right — A Shared Language for the Now Platform
We help enterprises adopt CSDM 4.0 and 5.0 in a pragmatic, staged way — so every module on the Now Platform speaks the same service language, without boiling the ocean.
Why CSDM Matters
CSDM is the model that connects services, applications, technical components and offerings. Without it, ITSM, ITOM, APM and SecOps can’t share data confidently.
CSDM Strategy
Crawl-Walk-Run roadmap tailored to your maturity and goals.
Service Portfolio Modeling
Business, technical and application services aligned to value streams.
Application Service Mapping
CSDM-compliant application services driven by Discovery and tags.
CSDM Refactor
Migrating legacy CMDBs into a CSDM-aligned structure safely.
Governance
Service ownership, attribute standards and stewardship model.
Cross-Module Alignment
Aligning ITSM, ITOM, SPM, APM and SecOps to shared CSDM data.
Key Outcomes & Deliverables
- CSDM maturity baseline
- Target-state service taxonomy
- Migration / refactor plan
- Module-by-module alignment
- Governance & ownership model
- Executive view of services and risk
CSDM-Aligned AI
Now Assist and AIOps work best when AI is grounded in well-modeled services. CSDM is the schema that makes that possible.
Need a pragmatic CSDM roadmap?
We’ll baseline your maturity and design a step-by-step path forward.
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