Now Assist, ML & AI Agents

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AI on the Now Platform

Production-Grade AI on ServiceNow

From generative AI summarization to autonomous AI Agents that take action, we help enterprises move beyond pilots and run AI on ServiceNow at scale — with the data, governance and use cases to deliver real value.

Overview

AI That Earns Its Keep

We help you choose the right AI use cases, ground them in clean platform data and operationalize them with the guardrails enterprises need.

Now Assist

Summarization, drafting, knowledge and chat experiences across ITSM, HRSD, CSM and SecOps.

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Predictive Intelligence

Classification, similarity and clustering for routing, knowledge and triage.

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AI Agents

Goal-driven, autonomous agents that orchestrate workflows and take action.

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Virtual Agent

Conversational experiences across portals, MS Teams and Slack.

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AI Governance

Prompt & data governance, evaluation and responsible-AI patterns.

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Performance Analytics

Forecasts and continuous-improvement signals paired with AI.

What You Get

Key Outcomes & Deliverables

  • AI readiness and value-case assessment
  • Use-case portfolio and prioritization
  • Now Assist deployment and tuning
  • ML model design and operationalization
  • AI Agents architecture and rollout
  • AI governance and evaluation framework

From Pilot to Production

Most AI pilots fail to scale because of data, governance or change management. We design programs to deliver durable value, not demos.

Now AssistPredictive IntelligenceAI AgentsVirtual AgentAI Governance
AI
Now Assist • ML • Agents

Ready to put AI to work on ServiceNow?

Let’s identify two or three high-value AI use cases for your environment.

Schedule a Conversation