ServiceNow
Comprehensive ServiceNow Solutions Tailored to Your Business Needs
At Amazon Consulting LLC, we bring hands-on expertise across the full ServiceNow ecosystem. Whether you're optimizing IT workflows, enhancing employee experiences, or building intelligent automation, our consultants deliver scalable, strategic solutions that drive impact.
Core Modules & Capabilities
Capability
Description
ITSM (IT Service management)
Streamline incident, problem, change, and request processes with best-practice workflows and automation.
ITAM (IT Asset Management)
Track and manage hardware/software assets across their lifecycle to reduce costs and improve compliance.
CMDB (Configuration Management Database)
Establish a reliable system of record for your IT infrastructure. We design and maintain CMDBs that support visibility, impact analysis, and operational efficiency. The services and resources also include Discoovery and ServiceMapping
CSDM (Common Service Data Model)
Align your CMDB with ServiceNow’s best-practice data model to enable accurate reporting, service mapping, and cross-platform integration. We specialize in domain-separated CSDM design for multi-tenant environments.
ITOM (IT Operations Management)
Gain visibility into infrastructure, automate remediation, and ensure service health with proactive monitoring.
SPM (Strategic Portfolio Management)
Formerly ITBM, SPM aligns strategy, planning, and delivery to maximize business outcomes.
APM (Application Portfolio Management)
Rationalize your app landscape, reduce redundancy, and align IT investments with business goals.
HRSD (Human Resources Service Delivery)
Enhance employee experiences with unified HR workflows—from onboarding to offboarding.
GRC (Governance, Risk, and Compliance)
Strengthen risk posture with automated controls, audit trails, and policy enforcement.
AI Agents & Agentic Workflows
Integrate intelligent agents to automate tasks, surface insights, and accelerate decision-making.
FSM (Field Service Management)
Optimize field operations with smart scheduling, mobile access, and real-time updates.
CSM (Customer Service Management)
Deliver seamless support experiences with omnichannel engagement and case resolution workflows.
Domain-Separated Design & Management
Architect multi-tenant environments with secure data separation and scalable governance.
Addition Capabilties
We also support:
Custom App Development
Integration with third-party systems (e.g., Azure, Salesforce, SAP)
Performance Analytics & Reporting
Security Operations (SecOps)
DevOps & CI/CD pipelines
Service Catalog & Knowledge Management
Large Flexible Engagement Models
Call to Action Headline
Whether you need a full implementation team or targeted expertise, we offer:
Role-Based Consulting: Business Analysts, Developers, Admins, Architects
Staff Augmentation: Rapid deployment of vetted professionals to fill key gaps
Project-Based Delivery: End-to-end execution with clear milestones and outcomes
Advisory Services: Strategic planning, platform health checks, and roadmap design
What We Do
We offer a complete range of services designed to cover every platform and strategy your brand needs to succeed. From attracting your audience to converting them into loyal customers, we make sure every piece works together for maximum impact.
Brand Design & Strategy
Your brand is more than just a logo — it’s the story, voice, and experience that sets you apart. We craft brand identities that connect emotionally, stand out visually, and position you as the go-to choice in your market.
What's Include
Logo & visual identity design
Brand voice and messaging
Strategic positioning for your audience
Website Development
We design and develop high-performing websites that not only look great but also convert visitors into customers. From sleek business sites to robust e-commerce platforms, we build with speed, security, and user experience in mind.
What's Include
Custom website design
Mobile-friendly development
SEO-friendly structure
Fast loading speed
Search Engine Optimization
We optimize your online presence so your business ranks higher, attracts qualified traffic, and stays ahead of competitors. Our strategies are data-driven, focusing on sustainable growth and long-term visibility.
What's Include
Keyword research & optimization
On-page & technical SEO
Backlink building
Performance tracking & reporting
Social Media Management
We create and manage engaging social media content that connects with your audience, grows your following, and drives real results. From strategy to posting, we handle it all so you can focus on your business.
What's Include
Platform-specific strategies
Consistent, branded content
Audience engagement & growth
Email Marketing
We craft email campaigns that nurture leads, engage customers, and drive conversions — all while reflecting your brand’s voice. From strategy to automation, we make sure every email works toward your business goals.
What's Include
Campaign strategy & design
List segmentation
Automated email sequences
Performance analytics & optimization
Paid Ads
We run targeted ad campaigns on Google, Facebook, Instagram, and more to put your business in front of the right audience at the right time. Every campaign is optimized for clicks, conversions, and maximum ROI.
What's Include
Google Ads management
Facebook & Instagram Ads
Audience targeting & retargeting
Performance tracking & reporting
CRM Setup & Automation
Organize, follow up, and close deals faster with a customized CRM tailored to your business needs. We integrate automation to streamline your workflow, nurture leads, and improve customer relationships.
What's Include
Custom CRM setup
Lead management
Sales pipeline tracking
Workflow automation
AI Employee
Never miss a lead again with our AI-powered answering service that works around the clock. From handling customer queries to booking appointments, your AI Employee ensures instant responses and seamless communication.
What's Include
24/7 customer chat & call handling
Appointment scheduling
Lead capture & follow-up
Working with this team has completely transformed our online presence. Their digital marketing and social media management brought in more engagement and inquiries than we’ve ever seen before. It feels like we finally have a partner who truly understands our business.
- Chantel Stephonson
JNH Home Health Service
Since implementing the CRM and AI Employee, our operations have become so much smoother. The automations save us hours every week, and it honestly feels like we’ve hired an extra team member who never takes a break.
- Saad Akbar
VSETS
Our new website is clean, fast, and exactly what we needed. Combined with their SEO work, we’re now showing up where our customers are searching. The results speak for themselves.
- Asad Mire
Appleton Community Living
LET’S GET STARTED
Ready To Make a Real Change? Let’s Build this Thing Together!
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