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User Cases

User Case

We have Use Cases and White Papers for the following areas, please contact us to send you specific documentation around our experience and expertise.

  • HRSD (Human Resources Service Delivery)
  • CSM/FSM (Customer Service Management/ Field Services Management)
  • SPM (Service Portfolio Management / Application Portfolio Management / Project & Program Management)
  • ITSM (IT Service Management / Incident / Problem / Change / Knowledge / Portal)
  • ITOM ( IT Operations Management / CMDB / CSDM / Event Management )
  • GRC (Governor and Risk Management)
  • Remote Service Desk
  • Data Migration
  • Data Center Migration
  • Network Monitoring
  • Business Process Optimization
  • Staff Augmentation
  • Custom Application Development

Baylor Hospital System

Dallas, TX

Discussing their contribution to revamping the CMDB and improving IT operations.

Celgene Corp

Summit, NJ

Highlighting Amazon Consulting's role in streamlining their IT platform using ServiceNow.

JetAir

Moncton, Canada

The ServiceNow solutions provided by Amazon Consulting LLC have revolutionized our workflow and efficiency. Their comprehensive approach has truly elevated our business operations.

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